Policies, Terms and Conditions:
|The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Austin Homebrew Supply" or "site"). Your use and/or placement of any order with Austin Homebrew Supply of Austin, TX indicate your acceptance of these conditions.|
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Austinhomebrew.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Austinhomebrew.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. We also use "cookies" to collect and analyze website statistics such as which pages are most visited and which websites and keywords drive visitors to our site.
|Privacy on Other Web Sites|
|Order Acceptance Policy|
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Austin Homebrew Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases with Austin Homebrew Supply. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
|Money Orders, Cashiers Checks, Company Checks, & Personal Checks|
Austin Homebrew Supply accepts money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
All products are described to the best of our ability. If you have questions, please ask before purchasing. Do not assume anything from an image as stock images are sometimes used.
International shipments may have taxes due to your country. Please check on this before placing your order. The taxes are your responsibility and Austin Homebrew Supply will not be held responsible for any assumptions otherwise. Please check with your local import agents on any fees that may be incurred. Know what items and what documentation are necessary when placing your order. Austin Homebrew Supply will not be held responsible for any customs paperwork.
Shipping Time - Most orders will ship with in 24-48 hours of receiving. We try to ship the next day, provided the product(s) ordered are in stock. During the months of November, December, January, and February, we often experience slight delays after sales. Austin Homebrew Supply will work as efficiently as possible to ensure all orders are shipped promptly.Orders are not processed or shipped on Saturday, Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Austin Homebrew Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
If the items needed are an emergency, please call to help in getting this order out. (512) 300 2739 Our Goal is to get all orders out as quickly as possible but delays can happen.
Estimated Transit Days:
Free Shipping and Flat Rate Shipping options apply only to the lower 48 States (USA)
The following items are excluded from all Free Shipping, Flat Rate Shipping & Lone Star State Flat Rate Shipping options:
- Carboys, Fermenters and Buckets
- Sacks of Grain - 20lb - 75lb
- Glass Bottles (cases)
- Kegging Systems
- Sprecher 1 Gallon Soda Extracts
- All Keggles (15+ Gallon Brew Kettles)
- All Brutus Brew Stands
- Select Kettles and Mash Tuns
- AHS New and Used 3-5 Gallon Corny Kegs (Single and Set of Four)
- Used 5 Gallon Pin Lock Kegs (Single and Set of Four)
- Barley Crusher Grain Mills
-Growlers of LME
Excluded items are marked with
Flat Rate Shipping and Lone Star Flat Rate Shipping
Flat Rate and Lone Star State Flat Rate shipping methods will ship via the lowest cost shipping method except for orders containing liquid yeast. Flat Rate and Lone Star State Flat Rate orders containing liquid yeast will ship via UPS Ground. In order to qualify for Flat Rate or Lone Star State Flat Rate Shipping you must have a minimum of $49 of products in your cart. For guests outside of Texas, the Flat Rate Shipping Option will appear. For guests inside of Texas, the Lone Star State Flat Rate Shipping option will appear. Lone Star State Flat Rate Shipping is our special flat rate shipping for guests inside the State of Texas.
Free Shipping Items
Austin Homebrew Supply routinely (though not always) runs promotions wherein select items are designated as free shipping. Only the designated items will ship for free. Adding additional items beyond the free shipping items to your cart will result in shipping charges being applied to the order at checkout. Instead it is recommended to create an separate order specifically for the free shipping items, then create another order for any additional items. Free shipping items will ship via the lowest cost carrier except where liquid yeast is part of the free shipping order. Free shipping orders containing liquid yeast ship via UPS Ground. Free shipping items do not qualify for expedited shipping at a discount rate.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Austin Homebrew Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Texas. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Terms and Conditions for Gift Cards
-A "Gift Card" is a gift card, whether in the form of a virtual e-card or an actual physical gift card, purchased from Austin Homebrew Supply Company LLC. (“AHS”), in a dollar denomination ranging from US $10.00 to US $500.00. The term "Gift Card" does not include "Promotional Gift Card.
-The following forms of payment are accepted for Gift Cards: Cash, Visa, MasterCard, American Express, Discover and Paypal.
-A Gift Card can be redeemed only through www.austinhomebrew.com (the "Website") or the AHS retail store, and may only be used toward the purchase of merchandise or services offered for sale in the country for which the Gift Card is issued.
-If you use your Gift Card to make a purchase at the website/retail store and your purchase does not exhaust the credit balance on your Gift Card, then you may use the remaining balance for future purchases, subject to the restrictions set forth herein. If you use your Gift Card to make a purchase at the website/retail store which exceeds the credit balance on your Gift Card, you will have to use another payment method to pay for the remainder of your purchase.
-Gift Cards that are purchased do not expire.
-No Dormancy Fee: AHS will not assess a service fee or dormancy fee with respect to a Gift Card.
-A Gift Card cannot be used toward the purchase of a new Gift Card.
Additional credit cannot be added to a Credit Gift Card after it has been issued by AHS. -Lost or stolen Gift Cards are replaced (to the extent of remaining balance) only with valid proof of purchase.
-No Gift Card is redeemable for cash except as otherwise provided by law.
-A Gift Card is not a credit card or debit card.
-A holder of a Gift Card can obtain balance and other card information at any time by contacting customer service at firstname.lastname@example.org or 512-300-2739.
Terms and Conditions for Promotional Gift Cards
-A "Promotional Gift Card" means any gift card, whether in the form of a virtual e-card or an actual physical card, given away by AHS as part of an awards, loyalty or promotional program without any money or other thing of value being paid directly in exchange for the gift card. The term "Promotional Gift Card" does not include "Gift Card,” or any other type of store credit.
-A PROMOTIONAL GIFT CARD OFFERED WHEN YOU PURCHASE A PRODUCT WILL BE ISSUED TO YOU AUTOMATICALLY VIA EMAIL AFTER THE SALE HAS BEEN COMPLETED. PROMOTION GIFT CARDS WILL NEVER BE ISSUED AS A PHYSICAL GIFT CARD.
-A Promotional Gift Card can be redeemed only through www.austinhomebrew.com or the retail store, and may only be used toward the purchase of merchandise or services offered for sale in the country for which the Gift Card is issued.
-If you use your Promotional Gift Card to make a purchase at the website/retail store and your purchase does not exhaust the credit balance on your Promotional Gift Card, then you may use the remaining balance for future purchases, subject to the restrictions set forth herein. If you use your Promotional Gift Card to make a purchase at the website/retail store which exceeds the credit balance on your Promotional Gift Card, you will have to use another payment method to pay for the remainder of your purchase.
-Promotional Gift Cards are not redeemable for cash.
-Austin Homebrew Supply (“AHS”) is under no obligation to restore lost or stolen Promotional Gift Cards.
-A Promotional Gift Card cannot be used toward the purchase of an Austin Homebrew Supply Gift Card.
Promotions and coupons are not valid on previously purchased merchandise, clearance merchandise, Blichmann Engineering items, Anvil items, Cru Specialty Wine Kits, Ruby Street items, Ss Brewtech items, BrewBuilt items, The Grainfather, Braumeister, PicoBrew Zymatic, Robobrew, NEW Ball Lock Kegs (310-4300, 310-4900, 310-4100, 310-4175), Gift Certificates or taxes. For all promotions, quantity is limited to stock on hand. No rain checks will be issued unless specifically stated in promotion details. Any promotion can end without notice. Coupons have no cash value and may only be used for the items intended. All times associated with coupons are Central Standard Time (CST).
We will gladly accept the return of products for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Returned items must be unused or a 30% restocking fee will be charged. Some drop ship items, if returning to the vendor, are subject to up to a 15% restocking fee even if the box has not been opened.
On any defective product, Austin Homebrew Supply will pay for all shipping for the first 30 days. If the return is not for reasons of defect, purchaser will be responsible for all shipping charges.
In the event a product is listed at an incorrect price due to typographical error, shipping error, image error, or error in pricing information received from our suppliers, Austin Homebrew Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Austin Homebrew Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Austin Homebrew Supply shall issue a credit to customers credit card account in the amount of the incorrect price.
You are responsible for all shipping cost associated with incorrect address, quantity ordered, or any other errors on your part. We will do our best to ease the pain of return shipping. Please double check your order before submitting.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Austin Homebrew Supply. is not responsible for the operation of or content located on or through any such site.
|Copyright and Trademark Notice|
This site is owned and operated by Austin Homebrew Supply. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Austin Homebrew Supply., Copyright © [year], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Austin Homebrew Supply’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Ausitn Homebrew Supply signs them or not. Austin Homebrew Supply reserves the right to make changes to this site and these Conditions at any time.