Terms of service

 

Policies, Terms, and Conditions:

The terms, policies, and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Austin Homebrew Supply" or "site"). Your use and/or placement of any order with Austin Homebrew Supply of Austin, TX indicates your acceptance of these conditions.


Privacy

Our full privacy policy can be viewed here: Privacy Policy / GDPR

Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Austin Homebrew Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with Austin Homebrew Supply. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Money Orders, Cashiers Checks, Company Checks, & Personal Checks

Austin Homebrew Supply accepts money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Products

All products are described to the best of our ability. If you have questions, please ask before purchasing. Do not assume anything from an image as stock images are sometimes used.

  • Dropship products (those products sent directly from the manufacturer to you) cannot be shipped internationally. These products are designated as being drop shipped in their product detail. Drop Shipments can be shipped to a Freight Forwarder in the USA. The freight forwarding company would then be responsible for sending the item to your international location. We are not responsible for any damage incurred in shipment.  If using a forwarding company, we are not responsible for any missing or damaged items once that company accepts delivery from us.
  • Please be aware that all of our electrical equipment is wired for 110 v with US standard plugs unless otherwise noted.
  • If you have any questions or concerns, please contact our customer service department at hops@austinhomebrew.com

Shipping Policy

Shipping Time - Most orders will ship within 24-48 hours of receiving. We try to ship the next day, provided the product(s) ordered are in stock. During the months of November, December, January, and February, we often experience slight delays after sales. Austin Homebrew Supply will work as efficiently as possible to ensure all orders are shipped promptly.

If the items needed are an emergency, please call to help in getting this order out. Our Goal is to get all orders out as quickly as possible but delays can happen.

Expedited Shipping Policy

Orders processed using the expedited shipping methods UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day air will be processed on the same business day if placed before 2 pm EST, or the following business day if placed after 2 pm EST. UPS does not consider the day of collection, Weekend Days, or holidays falling during the week, as transit days. Please contact us before ordering if items are needed ASAP so we can provide guidance on the best method to select before placing the order.

Out-of-Stock Products

We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Please do not assume anything when it is time sensitive

Orders are not processed or shipped on Saturday, Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Austin Homebrew Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Estimated Transit Days (UPS or Amazon Ground Shipping):

Estimated Shipping from UPS


Fast & Free Delivery on most orders over $99, for a limited time.  Some exceptions apply, see below for full details.

Qualifying orders over $99 ship free in the contiguous United States.  A few products do not qualify for Fast & Free Delivery.

Excluded items are charged actual shipping rates.
  • Fast & Free Delivery orders are processed in 1 to 2 business days from the date the order was placed.
  • Fast & Free Delivery is only available to the lower 48 states.
  • Fast & Free Delivery is not available to PO Box addresses.
  • Fast & Free Delivery orders must contain $99 worth of qualifying items to ship for free.  Non-qualifying items may still ship on the same order but will be charged actual shipping rates. 
  • Fast & Free Delivery may be used with other promotions, but the qualifying amount is calculated after all promotions and discounts are applied.
Fast and Free Delivery and Flat Rate Shipping methods utilize the lowest price shipping methods to save you money. In some cases, Fast and Free Delivery and Flat Rate Shipping methods can take up to 3-10 business days to arrive, depending on where you are located.  In most cases, the shipping time will be far less than 10 business days.   

The following items are excluded from all Fast and Free Delivery and Flat Rate Shipping method options:
  • Carboys, Fermenters, and Buckets
  • Sacks of Grain - 20 lb - 75 lb
  • 5 Gal Oak/Whiskey Barrels
  • Glass Bottles (cases)
  • Burners
  • Sprecher 1 Gallon Soda Extracts
  • All Keggles (15+ Gallon Brew Kettles)
  • All Brutus Brew Stands
  • Select Kettles and Mash Tuns
  • Barley Crusher Grain Mills
  • Growlers of LME
  • All Kegs & Kegging Systems
  • All Wine Recipe Kits
  • All Beer Brewing Equipment Kits
  • Clearance Items
  • Dropship Items
  • Floor Corkers
  • Copper Still 15 Gallon
  • G30 Grainfather Brewing Systems


Free Shipping

Free shipping methods will ship via the lowest-cost shipping method. In order to qualify for free shipping, you must have a minimum of $99 of products in your cart. Items marked Standard Shipping Rates Apply do not qualify for free shipping, but will contribute to the $99 minimum for free shipping on items that do qualify.  When an item is in a cart that is standard shipping rates apply and there are other items do qualify for free shipping then shipping will only be paid for on the standard shipping rates apply items. Austin Homebrew Supply utilizes USPS, UPS, and Amazon Shipping as the shipping carriers.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes

Austin Homebrew Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Terms and Conditions for Gift Cards

  • Gift Card/Certificate purchases do not qualify for the promotion "Free $25 Gift Cert on Orders $100+". All other products qualify.
  • A "Gift Card" is a gift card, whether in the form of a virtual e-card or an actual physical gift card, purchased from Austin Homebrew Supply Company LLC. (“AHS”), in a dollar denomination ranging from US $10.00 to US $500.00. The term "Gift Card" does not include "Promotional Gift Card.
  • The following forms of payment are accepted for Gift Cards: Cash, Visa, MasterCard, American Express, Discover and Paypal.
  • A Gift Card can be redeemed only through www.austinhomebrew.com (the "Website") or the AHS retail store, and may only be used toward the purchase of merchandise or services offered for sale in the country for which the Gift Card is issued.
  • If you use your Gift Card to make a purchase at the website/retail store and your purchase does not exhaust the credit balance on your Gift Card, then you may use the remaining balance for future purchases, subject to the restrictions set forth herein. If you use your Gift Card to make a purchase at the website/retail store which exceeds the credit balance on your Gift Card, you will have to use another payment method to pay for the remainder of your purchase.
  • In general, Gift Cards purchased after August 22, 2010, do not expire within five years of purchase. If you present a purchased Gift Card after five years from purchase, it will be considered expired. If you have a Gift Card older than 5 years, you may contact customer service at hops@austinhomebrew.com.
  • No Dormancy Fee: AHS will not assess a service fee or dormancy fee with respect to a Gift Card.
  • A Gift Card cannot be used toward the purchase of a new Gift Card.
  • Additional credit cannot be added to a Credit Gift Card after it has been issued by AHS.
  • Lost or stolen Gift Cards are replaced (to the extent of remaining balance) only with valid proof of purchase.
  • No Gift Card is redeemable for cash except as otherwise provided by law.
  • A Gift Card is not a credit card or debit card.
  • A holder of a Gift Card can obtain balance and other card information at any time by contacting customer service at hops@austinhomebrew.com.

Terms and Conditions for Promotional Gift Cards

  • A "Promotional Gift Card" means any gift card, whether in the form of a virtual e-card or an actual physical card, given away by AHS as part of an awards, loyalty or promotional program without any money or other thing of value being paid directly in exchange for the gift card. The term "Promotional Gift Card" does not include "Gift Card,” or any other type of store credit.
  • A PROMOTIONAL GIFT CARD OFFERED WHEN YOU PURCHASE A PRODUCT WILL BE ISSUED TO YOU AUTOMATICALLY VIA EMAIL AFTER THE SALE HAS BEEN COMPLETED. PROMOTION GIFT CARDS WILL NEVER BE ISSUED AS A PHYSICAL GIFT CARD.
  • A Promotional Gift Card can be redeemed only through www.austinhomebrew.com or the retail store, and may only be used toward the purchase of merchandise or services offered for sale in the country for which the Gift Card is issued.
  • If you use your Promotional Gift Card to make a purchase at the website/retail store and your purchase does not exhaust the credit balance on your Promotional Gift Card, then you may use the remaining balance for future purchases, subject to the restrictions set forth herein. If you use your Promotional Gift Card to make a purchase at the website/retail store which exceeds the credit balance on your Promotional Gift Card, you will have to use another payment method to pay for the remainder of your purchase.
  • Promotional Gift Cards are not redeemable for cash.
  • Reward Points, Reward Gift Certificates and Promotional Gift Certificates expire 12 months from date of issue.
  • Austin Homebrew Supply (“AHS”) is under no obligation to restore lost or stolen Promotional Gift Cards.
  • A Promotional Gift Card cannot be used toward the purchase of an Austin Homebrew Supply Gift Card.

Coupons / Promotions

Discounts cannot be combined with any other offers, promotions, or discounts, including already discounted products. Minimum Advertised Pricing (MAP) promducts are not included in Coupons or Promotions.

Promotions and coupons are not valid on previously purchased merchandise, clearance merchandise, grain sacks/bags & grain sold by the pound, Blichmann Engineering items, Anvil items, Ss Brewtech, Still Spirits Distilling Equipment, Tapcooler Counter Pressure Bottle Filler and Accessories, Limited Release Wine Recipe Kits, Brewmaster Stainless Steel brew kettles, BrewBrewBuilt or BrewJacket items, Grainfather items, Brewer's Edge Mash & Boil, Braumeister, 5 and 10 Gallon new or used Oak/Whiskey Barrels, Cannular Brands and Cans, 7.6 Gal Kegmenter, Speidel Brand, FermZilla Brand, NEW Ball Lock Kegs, all Limited Edition Wine Recipe Kits, AIH New 1.75, 2.5, 3 & 5 Gal Kegs (310-4175, 310-4300, 310-4333, 310-4900), Tilt products, and gift certificates or taxes.

For all promotions, quantity is limited to stock on hand. No rain checks will be issued unless specifically stated in promotion details. Any promotion can end without notice. Coupons have no cash value and may only be used for the items intended. Coupon expiration times are Central Standard Time (CST).  While we try to ensure accuracy, we reserve the right to correct any errors in pricing, descriptions and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

 

What items can be returned?

If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

Send returns to:

Homebrew Warehouse
ATTN: Returns
2221 Highway 36 West Roseville, MN 55113

**NOT a Retail Location

 

Typographical/Shipping Errors

In the event a product is listed at an incorrect price due to typographical error, shipping error, image error, or error in pricing information received from our suppliers, Austin Homebrew Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Austin Homebrew Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Austin Homebrew Supply shall issue a credit to customer's credit card account in the amount of the incorrect price.

Customer

You are responsible for all shipping costs associated with an incorrect address, quantity ordered, or any other errors on your part. We will do our best to ease the pain of return shipping. Please double-check your order before submitting it.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Austin Homebrew Supply. is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

This site is owned and operated by Austin Homebrew Supply. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Austin Homebrew Supply., Copyright © [year], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Austin Homebrew Supply’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Austin Homebrew Supply signs them or not. Austin Homebrew Supply reserves the right to make changes to this site and these Conditions at any time.