Terms of service
Policies, Terms, and Conditions: |
The terms, policies, and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Austin Homebrew Supply" or "site"). Your use and/or placement of any order with Austin Homebrew Supply of Austin, TX indicates your acceptance of these conditions. |
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Privacy Our full privacy policy can be viewed here: Privacy Policy / GDPR |
Order Acceptance Policy Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Austin Homebrew Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
Credit Cards We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with Austin Homebrew Supply. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. |
Money Orders, Cashiers Checks, Company Checks, & Personal Checks Austin Homebrew Supply accepts money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. All products are described to the best of our ability. If you have questions, please ask before purchasing. Do not assume anything from an image as stock images are sometimes used.
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Shipping Policy Shipping Time - Most orders will ship within 24-48 hours of receiving. We try to ship the next day, provided the product(s) ordered are in stock. During the months of November, December, January, and February, we often experience slight delays after sales. Austin Homebrew Supply will work as efficiently as possible to ensure all orders are shipped promptly. If the items needed are an emergency, please call to help in getting this order out. Our Goal is to get all orders out as quickly as possible but delays can happen. Expedited Shipping Policy Orders processed using the expedited shipping methods UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day air will be processed on the same business day if placed before 2 pm EST, or the following business day if placed after 2 pm EST. UPS does not consider the day of collection, Weekend Days, or holidays falling during the week, as transit days. Please contact us before ordering if items are needed ASAP so we can provide guidance on the best method to select before placing the order. Out-of-Stock Products We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Please do not assume anything when it is time sensitive Orders are not processed or shipped on Saturday, Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Austin Homebrew Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.Estimated Transit Days (UPS or Amazon Ground Shipping): Fast & Free Delivery on most orders over $99, for a limited time. Some exceptions apply, see below for full details. Qualifying orders over $99 ship free in the contiguous United States. A few products do not qualify for Fast & Free Delivery. Excluded items are charged actual shipping rates.
The following items are excluded from all Fast and Free Delivery and Flat Rate Shipping method options:
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Free shipping methods will ship via the lowest-cost shipping method. In order to qualify for free shipping, you must have a minimum of $99 of products in your cart. Items marked Standard Shipping Rates Apply do not qualify for free shipping, but will contribute to the $99 minimum for free shipping on items that do qualify. When an item is in a cart that is standard shipping rates apply and there are other items do qualify for free shipping then shipping will only be paid for on the standard shipping rates apply items. Austin Homebrew Supply utilizes USPS, UPS, and Amazon Shipping as the shipping carriers. For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
Taxes Austin Homebrew Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Terms and Conditions for Promotional Gift Cards
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Coupons / PromotionsDiscounts cannot be combined with any other offers, promotions, or discounts, including already discounted products. Minimum Advertised Pricing (MAP) promducts are not included in Coupons or Promotions. Promotions and coupons are not valid on previously purchased merchandise, clearance merchandise, grain sacks/bags & grain sold by the pound, Blichmann Engineering items, Anvil items, Ss Brewtech, Still Spirits Distilling Equipment, Tapcooler Counter Pressure Bottle Filler and Accessories, Limited Release Wine Recipe Kits, Brewmaster Stainless Steel brew kettles, BrewBrewBuilt or BrewJacket items, Grainfather items, Brewer's Edge Mash & Boil, Braumeister, 5 and 10 Gallon new or used Oak/Whiskey Barrels, Cannular Brands and Cans, 7.6 Gal Kegmenter, Speidel Brand, FermZilla Brand, NEW Ball Lock Kegs, all Limited Edition Wine Recipe Kits, AIH New 1.75, 2.5, 3 & 5 Gal Kegs (310-4175, 310-4300, 310-4333, 310-4900), Tilt products, and gift certificates or taxes. For all promotions, quantity is limited to stock on hand. No rain checks will be issued unless specifically stated in promotion details. Any promotion can end without notice. Coupons have no cash value and may only be used for the items intended. Coupon expiration times are Central Standard Time (CST). While we try to ensure accuracy, we reserve the right to correct any errors in pricing, descriptions and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.
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What items can be returned?If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges). Who pays for return shipping? The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date. Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary. Send returns to: Homebrew WarehouseATTN: Returns 2221 Highway 36 West Roseville, MN 55113 **NOT a Retail Location
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Typographical/Shipping Errors In the event a product is listed at an incorrect price due to typographical error, shipping error, image error, or error in pricing information received from our suppliers, Austin Homebrew Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Austin Homebrew Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Austin Homebrew Supply shall issue a credit to customer's credit card account in the amount of the incorrect price. |
Customer You are responsible for all shipping costs associated with an incorrect address, quantity ordered, or any other errors on your part. We will do our best to ease the pain of return shipping. Please double-check your order before submitting it. |
Links This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Austin Homebrew Supply. is not responsible for the operation of or content located on or through any such site. |
Copyright and Trademark Notice This site is owned and operated by Austin Homebrew Supply. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Austin Homebrew Supply., Copyright © [year], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Austin Homebrew Supply’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
Other Conditions These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Austin Homebrew Supply signs them or not. Austin Homebrew Supply reserves the right to make changes to this site and these Conditions at any time.
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